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Software Industry News

July 21, 2015
 

Verint Systems discusses identity authentication and fraud detection

Customer experience and engagement are crucial differentiators for a company in establishing a quality brand and generating repeat business. Providing fast and efficient customer service via call centers can often be a challenge for companies, as the sheer volume of calls and need to implement strong security measures can hinder the consumer experience. Verint Systems Inc. has improved its voice biometrics-based identify authentication and fraud detection solution, providing a faster and more seamless approach to customer identity authentication, along with