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Software Industry News

April 1, 2015

TransUnion, OneVault to develop national voice bank in South Africa

South African credit solutions firm TransUnion announced it has partnered with OneVault to develop a national Voice Bank to help protect businesses from fraud and identity theft. Using voice biometric authentication, the hosted pay-per-use solution enables organizations to reduce call handling times for agent-assisted calls to improve the overall customer experience. The solution also helps to increase identification accuracy, which in turn helps to mitigate fraud and reduce operational costs. “Our partnership with South Africa’s leading specialist voice biometric solutions