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Software Industry News

April 28, 2015
 

TalkTalk integrates voice biometrics with customer support

UK telecommunications carrier TalkTalk announced it will integrate biometric voice recognition technology in its chat-based customer support on its website to authorize the identity of customers, according to a report by uSwitch.com. The new voice biometrics solution is part of a larger initiative by TalkTalk to provide better online support. Set to be live by the end of the year, the new voice recognition capabilities should save customers’ time while increasing overall security, said Alastair Douglas, group business assurance director