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Posts Tagged ‘call centers’
 

 
 

Verint Systems discusses identity authentication and fraud detection

Customer experience and engagement are crucial differentiators for a company in establishing a quality brand and generating repeat business. Providing fast and efficient customer service via call centers can often be a challeng...
by Justin Lee
 

 
 
 

Australian Taxation Office deploys Nuance voice authentication services in call center

Nuance Communications announced that the Australian Taxation Office (ATO) has deployed voice biometrics solutions in ATO’s call center in an effort to build stronger customer relationships with taxpayers and improve authentic...
by Justin Lee
 

 
 
 

Pindrop wins patent for phone antifraud and authentication technology

Pindrop Security announced it was awarded a patent by the U.S. Patent and Trademark Office (USPTO) for its Phoneprinting technology, which combines authentication with fraud detection technology to verify legitimate callers and...
by Justin Lee
 

 

 
 

Pindrop Security’s voice analysis system reduces up to 90% of phone fraud, says CEO

BiometricUpdate.com recently posed questions to Vijay Balasubramaniyan, Ph.D., the chief executive officer and co-founder of Pindrop Security in an exclusive interview. The company is a leader in phone fraud prevention and call...
by Rawlson King
 

 
 
 

Nuance Communications provides voice authentication software to ICICI Bank

Indian financial institution ICICI Bank has deployed voice recognition technology from Nuance Communications to provide biometric authentication for telephone banking customers to enable them to securely conduct a range of tran...
by Justin Lee
 

 

 
 

Verint Systems adds voice biometrics to enterprise workforce optimization solution

Verint Systems Inc. announced it has made significant improvements to its enterprise workforce optimization (WFO) solution including embedded voice biometric capabilities. The newly updated Verint’s WFO solution is designed t...
by Justin Lee
 

 
 
 

TransUnion, OneVault to develop national voice bank in South Africa

South African credit solutions firm TransUnion announced it has partnered with OneVault to develop a national Voice Bank to help protect businesses from fraud and identity theft. Using voice biometric authentication, the hosted...
by Justin Lee
 

 

 
 

Authentify uses voice biometrics for call center fraud prevention

Authentify announced it has launched Authentify xFA SecureCallCenter, an application that enables financial institutions to curb fraud by authenticating mobile users who wish to speak to a call center representative. Users of A...
by Stephen Mayhew
 

 
 
 

Presence adds natural language and voice biometrics to interactive voice response module

Contact center solutions firm Presence Technology announced it has added new features in its interactive voice response module, including natural language recognition and voice biometrics for user authentication. The Presence I...
by Stephen Mayhew