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Software Industry News

June 20, 2015

Eastern Bank deploys Nuance voice biometrics authentication solution

Nuance Communications, Inc. announced that Eastern Bank has deployed Nuance’s FreeSpeech voice biometrics authentication solution to enable customers to securely login to their accounts using their voice. The system replaced its previous authentication system in which customers were prompted to answer a series of security questions when they called into the Eastern Bank’s customer service center before they could proceed. Now, customers are able to engage in natural conversation with a customer service agent. During this time, Nuance’s FreeSpeech voice