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Software Industry News

July 16, 2015

Australian Taxation Office deploys Nuance voice authentication services in call center

Nuance Communications announced that the Australian Taxation Office (ATO) has deployed voice biometrics solutions in ATO’s call center in an effort to build stronger customer relationships with taxpayers and improve authentication by replacing its previous security questioning system. Having undergone a two-phase deployment of Nuance’s voice biometrics systems, ATO has become the first organization in Australia to deploy voice biometrics in this manner. Approximately 75 percent of the nine million calls ATO receives each year from the community requires an